Vivisum Partners LLC is committed to protecting the privacy of our clients and research participants. This Privacy Policy applies to all client and research participant personal information that we collect or use in conducting our business. This policy does not apply to the practices of companies that Vivisum does not own or control, or to people that Vivisum does not employ.

RESEARCH PARTICIPANT INFORMATION:

We are a market research company, and we collect data to understand global market trends. We respect the rights and well-being of all our participants, and we strive to be honest, transparent and straightforward in all interactions. We deeply respect the privacy of our research respondents, and we will take reasonable and customary steps to keep your data safe.

Confidentiality: We take reasonable and customary steps to ensure that all responses to our research are completely confidential. We collect data in our studies for research purposes only, and our reports are aggregated to maintain respondent confidentiality. While we use respondent quotes in certain occasions, these will never be associated with personally identifiable information.

Sharing Data: We do not rent, sell, or give personal information to any third party for the purpose of directly marketing any products or services. In some cases, we may need to share personal information with third parties that provide research services in support of the research project. Even in these cases, your information will only be used to complete the research and for no other purpose unless your specific express consent is given. We will also share your information as reasonably necessary to comply with law or a legal process, such as medical adverse event reporting or a court-ordered subpoena.

Participant Personally Identifiable Information: Vivisum occasionally collects personally identifiable information in conducting research studies. We will only collect your personal information if you have freely given your prior express consent for a specific purpose. When handling personally identifiable information, Vivisum follows the EU-US Privacy Shield guidelines and GDPR regulations for EU citizens.

Video and Audio Taping: Vivisum records research sessions, such as focus groups, one-on-one interviews, and telephone interviews, for note-taking and documentation purposes. This is necessary for us to perform our services to our clients and ensure accurate data in our reporting. If we do so, we will inform our research participants at the beginning of the interview of the recording and will give them the opportunity to decline to be recorded.

IP Address in Surveys: When collecting market research responses online, we process IP addresses for the legitimate business purpose of preventing duplicate responses. All other personal information is only collected when the research participant deliberately and voluntarily provides it.

Children: We do not knowingly collect personal information from anyone under the age of eighteen without parent or guardian permission.

Opt Out Option: Market research is voluntary. Participants may opt out at any time from a project. We use research panel providers to recruit research participants who have previously agreed to participate in market research. If you opt-out of research with Vivisum, you may request information about the panel that recruited you so you may notify them as well. You may opt out of research with Vivisum or request information about our market research panels by emailing jane.hardy@vivisumpartners.com.

CLIENT INFORMATION:

Client Information: We treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfill our obligation to them. In order to effectively provide our services, we will hold client information indefinitely until we are explicitly instructed by the client for it to be deleted. We take all reasonable measures to keep client information secure. All employees are required to sign a non-disclosure agreement which enforces the confidentiality of client information.

DATA POLICIES:

Security: We maintain all reasonable security measures to help safeguard client and respondent information.  Nevertheless, data security cannot be 100% guaranteed, and we cannot ensure the security of any information provided to us.

Data Retention: In general, Vivisum strives to not store personal data collected in the process of market research for longer than 6 months after the conclusion of the project. Vivisum does reserve the right to hold personal data longer than 6 months as deemed necessary on a project by project basis. For example, this may be true of yearly tracking studies or multi-stage projects where respondents have indicated interest in being contacted for future research.

Change in Privacy Policies: We reserve the right to modify this Privacy Policy at any time. We will publish updated policies via our website and any other places we deem appropriate, so you can always be aware of what information we collect and how we use it. We will use information in accordance with the policy as it was in effect at the time information was collected.

WEBSITE POLICY:

Website Data: Our website (vivisumpartners.com) uses cookies and other technologies to enhance the user experience and improve the website’s functionality. In addition to cookies, we collect visitor’s recent web browsing activity to generate aggregated traffic reporting statistics for the website.

Third Party Sites: As a convenience to our website visitors, our website contains links to third party websites that we are not affiliated with, control, or manage. Our policies are not applicable to these sites and users concerned with privacy by these third parties should refer to the third party’s Privacy Policies.

Opt Out Policy: If you wish to be removed from Vivisum emails or newsletters, please email Vivisum at jane.hardy@vivisumpartners.com